Disclosures & Policies

Privacy Policy:
Visitors to our website remain anonymous. We do not collect identifying information about visitors to our site. We may use standard software to collect non-identifying information about our visitors, such as:

  • Date and time our site was accessed
  • IP address (A numeric address given to servers connected to the Internet)
  • Web browser used
  • City, state, and country

Village Bank uses this information to create summary statistics and to determine the level of interest in information available on our site.

Visitors may elect to provide us with personal information via email or online enrollment forms. This information is only used internally, as appropriate, to handle the sender's request. We do not give or sell customer information to other organizations.

Some areas of our Website may use "cookies" temporarily stored in the visitor's computer memory (RAM) to allow the web server to log the pages you use within the site and to determine if you have visited the site before.

To inquire about our Privacy Policy, contact us at the address below:

Village Bank
3350 Bridge St. NW
St. Francis, MN 55070
763-753-3007
763-753-6002 (fax)
customerservice@villagebankonline.com

Disclosures

IN CASE OF ERROR OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS:
If you think your statement or receipt is incorrect or you need more information about an electronic transfer on the statement or receipt, contact us by telephone or in writing as soon as possible at one of our locations. Please reference our contact information below. Consumers must contact us no later than 60 days from the item’s date as it appears on the statement or receipt where the error or problem appeared. In your correspondence, please provide us with the following information: 

1.      Your name and account number.
2.      The dollar amount of the error or electronic transfer in question.
3.      A description of the error and a detailed explanation of why you believe there is an error. If you need additional information about an electronic transfer, describe the item you are unsure about.
 
We will tell you the results of our investigation within 10 business days and will correct any error promptly. If we need more time, we may take up to 45 days (90 days if the transfer involved a point of sale transaction or foreign initiated transfer) to investigate your complaint. In that case we will recredit your account for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation.
 
St Francis      3350 Bridge Street, NW St Francis, MN 55070               763-753-3007
Oak Grove     3122 Viking Boulevard NW, Oak Grove, MN 55011          763-753-3777
Blaine             9298 Central Avenue NE, Blaine, MN 55434                  763-780-2100
Ramsey          7125 Riverdale Drive, Ramsey, MN 55303                     763-398-8000
East Bethel    18770 Highway 65 NE, East Bethel, MN 55011              763-398-8050

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR CREDIT LINE:
If you think your bill is incorrect, or if you need more information about a transaction on your bill, you can contact us by telephone or in writing as soon as possible at one of our locations. Please reference our contact information below. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. In your correspondence, please provide us with the following information.

1.      Your name and account number.
2.      The dollar amount of the error or electronic transfer in question.
3.      A description of the error and a detailed explanation of why you believe there is an error. If you need additional information about an electronic transfer, describe the item you are unsure about.
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.
 

HOW YOUR FINANCE CHARGE IS CALCULATED:

  • We will begin to earn FINANCE CHARGES when we make a loan to you.
  • The ACCRUED FINANCE CHARGE is calculated by multiplying the DAILY PERIODIC RATE by the PRINCIPAL BALANCE each day.
  • Then, we add up the ACCRUED FINANCE CHARGE for each day of the billing cycle. This gives us the TOTAL FINANCE CHARGE for the billing cycle.
  • The DAILY PERIODIC RATE is the ANNUAL PERCENTAGE RATE divided by 365.
  • To compute the PRINCIPAL BALANCE, we take the beginning balance of your account each day, add any new advances or loans, and subtract any payments or credits and unpaid FINANCE CHARGES.
  • If you have a variable rate plan, your DAILY PERIODIC RATE may vary.
 
PAYMENTS:
The minimum periodic payment required is shown on your E-statement. Payments shall be applied first to any unpaid FINANCE CHARGES and second, to the principal loan balance outstanding on your loan account. You may payoff your loan account balance at any time, or make voluntary additional payments. Send payments and inquiries to the addresses below. Payments received after the close of business shall be deemed received on the following business day for the purposes of crediting your account. Business days are Monday through Friday, excluding Federal holidays.
 
St Francis      3350 Bridge Street, NW St Francis, MN 55070               763-753-3007
Oak Grove     3122 Viking Boulevard NW, Oak Grove, MN 55011           763-753-3777
Blaine             9298 Central Avenue NE, Blaine, MN 55434                   763-780-2100
Ramsey          7125 Riverdale Drive, Ramsey, MN 55303                      763-398-8000
East Bethel    18770 Highway 65 NE, East Bethel, MN 55011               763-398-8050

DO NOT CALL POLICY
VILLAGE BANK uses the telephone as one important way to stay in contact with our customers and potential customers in the communities we serve. Because these good relationships are a necessary ingredient of our success, and in keeping with state and federal laws, it is the policy of VILLAGE BANK that we will not make sales-related telephone calls to any person who has indicated a desire not to receive such calls. This includes those who have registered with state or federal “Do Not Call” lists, as well as those who have previously told us directly that they do not wish to receive such calls.

 
If you do not want to receive sales calls from the bank, you can ask us to place your telephone number on our internal “Do Not Call” list. We will document your request within ten business days, but please allow up to 30 days for your telephone number to be removed from any sales programs that are currently underway.
 
  • Submit your request to be placed on the list either in writing or by phone and include your name, address and phone number. If you are requesting multiple phone numbers to be included, please list all phone numbers.
  • Your phone number(s) will remain on our list for five years unless you ask to be removed.
  • If your telephone number changes, you must give us your new number if you want your “Do Not Call” status to remain in effect.
 
Please keep in mind that regulations may permit us to contact you even if your telephone number is registered with the state or national list.  For instance, we may still contact you if you were a customer in the last 18 months. We may contact current customers to discuss your accounts.
 
VILLAGE BANK
Communications Coordinator
18770 Highway 65 NE
East Bethel, MN 55011
763-398-8050
 

 

Member FDIC