How safe is my financial information online?
The security and privacy of your personal information is as important to us as it is to you. Online access to your accounts requires the use of a password that only you know.
TIP: Choose a password that's easy for you to remember, but not obvious to someone else. For instance, don't use part of your social security number, phone number or date of birth. Change your password often and keep it confidential.
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How often is my account updated online?
Your online information is updated daily. Your balances and transactions from the business day are available whenever you log in.
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How do I get help with my online access?
Just call any of our four offices and someone will be available to help you. You can also select the online option "Online Banking" on both the Business or Personal Banking pages for general information or to take a "Test Drive" of our online system.
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When and where can I use online banking?
You can access your accounts anytime of the day or night, wherever you have internet access.
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What can I do with online banking?
You can view all of your Village Bank accounts, transfer funds between your accounts, balance your checkbook, order checks, pay bills, and much more. Select the "Online Banking" option on either the Business or Personal page to learn more.
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How can I protect myself from identity theft?
There are many ways to protect yourself from identity theft. Please read the Consumer Education page as our way of helping inform you about things we've found to be important. You can also access https://www.libertyidentitytheft.com/ where you can access information on a program that can be purchased for additional security.
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What should I do if I think I have become a victim of identity theft?
We are very concerned about the privacy and safety of our customers. View the Consumer Education page as well as the Identity Theft page for links and further information on how to protect yourself and actions to take when your personal information has been compromised.
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I may have received a phishing scam via email from someone pretending to be a Village Bank representative. What should I do?
Do not reply to the message or click on any links within the message. Please contact fraudprevention@villagebankonline.com, to verify the authenticity of the request. In any case, do not cut and paste the link(s) within the message.
TIP: Remember that Village Bank staff will never ask for your PIN or password, account number, or other identifying information in an electronic transmission.
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