How safe is my financial information online?
The security and privacy of your personal information is as important to us as it is to you. Online access to your accounts requires the use of a Personal Identification Number (PIN) or password that only you know.
TIP: Choose a PIN or password that's easy for you to remember, but not obvious to someone else. For instance, don't use part of your social security number, phone number or date of birth. Change your PIN or password often and keep it confidential.
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How often is my account updated online?
Your online information is updated daily. Your balances and transactions from the business day are available whenever you log in.
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How do I get help with my online access?
Just call any of our five offices and someone will be available to help you. If you should happen to call after business hours, you can leave a message or send an email and we'll contact you the next business day. You can also select the online option "Online Banking" on both the Business or Personal Banking pages for general information or to take a "Test Drive" of our online system.
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When and where can I use online banking?
You can access your accounts anytime of the day or night, wherever you have internet access.
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What can I do with online banking?
You can view all of your Village Bank accounts, transfer funds between your accounts, balance your checkbook, order checks, pay bills, and much more. Select the "Online Banking" option on either the Business or Personal page to learn more.
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What should I do if I cannot log in to online banking?
Be sure you have signed up for online banking first. You must fill out an online banking enrollment form prior to accessing your account information online. If you have not done this, please call or visit the office nearest you.
If you are already enrolled but still having troubles, please verify that you are entering your user ID and PIN or password correctly. The online banking system is case sensitive and should be entered exactly as it appears on your Temporary Pin Assignment or how you created it.
If you are still having trouble accessing your accounts, please contact our Operations Manager in the St Francis office at 763-753-3007 or at ops@villagebankonline.com to troubleshoot the problem.
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How can I protect myself from identity theft?
There are many ways to protect yourself from identity theft. Please read the Consumer Education page as our way of helping inform you about things we've found to be important. You can also access https://www.libertyidentitytheft.com/ where you can access information on a program that can be purchased for additional security.
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What should I do if I think I have become a victim of identity theft?
We are very concerned about the privacy and safety of our customers. View the Consumer Education page as well as the Identity Theft page for links and further information on how to protect yourself and actions to take when your personal information has been compromised.
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I may have received a phishing scam via email from someone pretending to be a Village Bank representative. What should I do?
Do not reply to the message or click on any links within the message. Please contact fraudprevention@villagebankonline.com, to verify the authenticity of the request. In any case, do not cut and paste the link(s) within the message.
TIP: Remember that Village Bank staff will never ask for your PIN or password, account number, or other identifying information in an electronic transmission.
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I signed up for online banking and have my Temporary Pin Assignment. Now what?
First determine if you will be accessing your personal or business accounts online. Each have their own seperate log-in screen. On the top panel of the website, in the right corner, there is a link to the log-in screen for each secure website. Please select the appropriate link and log-in using the access ID and PIN or password assigned by the bank. Upon initial log-in, you will be required to create a new, secure, and private log-in information. Your new log-in must contain the following: at least 4 alpha (a,b,c) and 2 numeric (1,2,3) characters and be 6 to 10 characters in length. These specifications are set for your protection. If you are having any problems, please contact our Operations Department at 763-753-3550 or at ops@villagebankonline.com.
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How do I apply for a loan, a credit card, or a debit card?
Simply select the service you wish to apply for from the drop down list on the left panel of the website. You will be prompted for a printable version of the document, which can be completed online or simply print and write in your appropriate information. Then mail or hand deliver the application to the location of your choice. It's that easy!
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