Disclosures & Policies

Privacy Policy
Visitors to our website remain anonymous. We do not collect identifying information about visitors to our site. We may use standard software to collect non-identifying information about our visitors, such as:

Village Bank uses this information to create summary statistics and to determine the level of interest in information available on our site.

Visitors may elect to provide us with personal information via email or online enrollment forms. This information is only used internally, as appropriate, to handle the sender's request. We do not give or sell customer information to other organizations.

Some areas of our Website may use "cookies" temporarily stored in the visitor's computer memory (RAM) to allow the web server to log the pages you use within the site and to determine if you have visited the site before.

To inquire about our Privacy Policy, contact us at the address below:

Village Bank
3350 Bridge St. NW
St. Francis, MN 55070
763-753-3007
763-753-6002 (fax)
customerservice@villagebankonline.com

Disclosures
IN CASE OF ERROR OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS:
If you think your statement or receipt is incorrect or you need more information about an electronic transfer on the statement or receipt, contact us by telephone or in writing as soon as possible at one of our locations. Please reference our contact information below. Consumers must contact us no later than 60 days from the item’s date as it appears on the statement or receipt where the error or problem appeared. In your correspondence, please provide us with the following information:

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR CREDIT LINE:
If you think your bill is incorrect, or if you need more information about a transaction on your bill, you can contact us by telephone or in writing as soon as possible at one of our locations. Please reference our contact information below. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. In your correspondence, please provide us with the following information.

DO NOT CALL POLICY
If you do not want to receive sales calls from the bank, you can ask us to place your telephone number on our internal “Do Not Call” list. We will document your request within ten business days, but please allow up to 30 days for your telephone number to be removed from any sales programs that are currently underway.

ELECTRONIC FUNDS TRANSFER AGREEMENT AND DISCLOSURES (Regulation E)
This form complies with federal and Minnesota law. It applies to our electronic fund transfer (EFT) services. Electronic funds transfers are electronic transfers of money to or from your deposit account with us. This form states your and our rights and responsibilities for electronic fund transfers. In this form, the words “you” and “your” mean each and all who sign as applicants and any users of the service. The words “we”, “us” and “our” mean the Financial Institution. The abbreviation “PIN” or word “code” means a personal identification number.

Personal Online Banking Application

Types of Transactions: You may access certain account(s) you maintain with us by computer using your assigned user ID and password by accessing the online banking service. You may use the online banking service to perform the following functions:

Transfer funds between eligible accounts.
Obtain balance information on eligible accounts.
Review transactions on eligible accounts.
Make loan payments.
Advance funds from credit line.
Obtain copy of statement.
Order checks.

Fees and Charges for Online Service:

There is no charge for banking online with us.

Bill Pay

Online bill payment.

Fees and Charges for Online Service:

Consumer checking account customers choosing the online bill pay service will be charged as follows: Relationship Checking Account Customers – no monthly service charge and unlimited monthly bill pay transactions. Village Gold and Employee Advantage Checking Account Customers - $2.95 monthly service charge, bill pay transactions limited to 20 per month with $0.50 per item fee charged for any bill pay transactions exceeding monthly limit; All other Consumer Checking Account Customers - $5.95 monthly service charge, bill pay transactions limited to 20 per month with a $0.50 per item fee charged for any bill pay transactions exceeding the monthly limit. The following fees will be assessed in regards to your online bill payment service; written correspondence to payee $10.00 per occurrence, proof of payment not necessitated by a dispute $10.00 per item, online bill payments returned due to customer error $5.00 per item. There will be no charge for any items needed to correct a Village Bank error.

Instant Cash Card

Types of Transfers: You may use the automated teller machine (ATM) card and personal identification number (PIN) to initiate transactions at ATMs of ours, ATMs within the networks identified on your card and such other facilities as we may designate from time to time. Unless you specify a different account during Automated Teller Machine (ATM) transactions, your Primary Account will be issued for your transactions. Your Primary Account number and information may be obtained from the ATM Request Form. At present you may use your card to (some of these services may not be available at all ATMs):

Deposit funds to your checking account.
Withdraw cash from your checking account.
Deposit funds to your savings account.
Withdraw cash from your savings account.
Transfer funds between your checking and savings accounts.
Obtain balance information on your deposit accounts.

Limitations on Frequency and Amount:

You may withdraw up to a maximum of $200.00 (if there are sufficient funds in your account) per day.
For security purposes, there are limits on the frequency and amount of transfers you may make using ATMs.

Fees and Charges for ATM Transactions:

There is no charge for ATM withdrawals at machines owned by us.
There is no charge for ATM deposits at machines owned by us.
$1.00 per transaction in excess of 5 per month on each account.
There is a Replacement Card fee of $5.00 per card.
$1.50 monthly service fee.

ATM Fees: When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.)

Preauthorized Withdrawals

Types of Preauthorized Transfers: You may arrange for us to complete the following preauthorized transfers to or from your deposit accounts:

Pay certain recurring bills from your checking or savings account.

Fees and Charges:

We do not charge for any preauthorized EFTs.
We will charge $25.00 for each stop-payment order for preauthorized transfers.

Direct Deposit

Types of Preauthorized Transfers: You may arrange for us to complete the following preauthorized transfers to your deposit accounts:

Accept direct deposits from your employer or other financial institutions to your checking or savings account.

Fees and Charges:

We do not charge for any preauthorized EFTs.
We will charge $25.00 for each stop-payment order for preauthorized transfers.

Government Direct Deposits

Types of Preauthorized Transfers: You may arrange for us to complete the following preauthorized transfers to your deposit accounts:

Accept direct deposits from the U.S. Treasury Department to your checking or savings account.

Fees and Charges:

We do not charge for any preauthorized EFTs.
We will charge $25.00 for each stop-payment order for preauthorized transfers.

Instant Cash and Check Card

Types of Transactions/Transfers: You may use your card and PIN to pay for purchases from merchants who have agreed to accept the card at Point of Sale (POS) terminals within the networks identified on your card and such other terminals as the Bank may designate from time to time. Point of Sale (POS) transactions will be deducted from your Primary Account. Point of Sale (POS) transactions involving a refund will be credited to your Primary Account. You may also use the card to pay for purchases from merchants that accept the POS debit card with a VISA symbol. You may use the automated teller machine (ATM) card and personal identification number (PIN) issued to you to initiate transactions at ATMs of ours, ATMs within the networks identified on your card and such other facilities as we may designate from time to time. Unless you specify a different account during Automated Teller Machine (ATM) transactions, your Primary Account will be used for your transactions. Your Primary Account number and information may be obtained from the Combined ATM/POS/Debit Card Request Form. At present you may use your card to (some of these services may not be available at all ATMs):

Deposit funds to your checking account.
Withdraw cash from your checking account.
Deposit funds to your savings account.
Withdraw cash from your savings account.
Transfer funds between your checking and savings accounts.
Obtain balance information on your deposit accounts.

Limitations on Frequency and Amount:

You may withdraw up to a maximum of $200.00 (if there are sufficient funds in your account) per day.
For security purposes, there are limits on the frequency and amount of transfers you may make using ATMs and this Point of Sale service.
You may purchase up to a maximum of $500.00 worth of goods and services per day, exclusive of ATM withdrawals.

Fees and Charges:

There is no charge for ATM withdrawals at machines owned by us.
There is no charge for ATM deposits at machines owned by us.
Five (5) ATM withdrawals per month are allowed free of charge.
$1.00 fee per ATM cash withdrawal in excess of five (5) per month on each account.
There is a Replacement Card Fee of $5.00 per card.
We do not charge for any POS transactions.

Tele Bank

Types of Audio Response Services: You may access your deposit accounts by using a separate personal identification number (PIN) assigned to you and your account number in our audio response system. At the present time you may use the system to:

Transfer funds between your deposit accounts.
Obtain balance information on your deposit accounts.
Determine if a particular check has cleared your account.
To access Tele Bank, dial 763-398-8090 or 1-866-780-BANK (2265.)

Limitations on Frequency and Amount:

There are no limits on the number or dollar amount of inquiries, transfers or withdrawals you may make per day.

Fees and Charges for Audio Response Transactions:

We do not charge for the Tele Bank service.

Other EFT Transactions: You may access certain account(s) you maintain with us by other EFT transaction types as described below.

Electronic Check Conversion: You may authorize a merchant or other payee to make a one-time electronic payment from your account using information from your check to pay for purchases or pay bills. Electronic check conversion is a payment process in which a merchant or other payee (after obtaining your authorization) uses your check to gather routing, account and check number information to initiate a one-time EFT. When information from your check is used to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day you make your payment. This type of EFT transaction involving a consumer account is covered by the Electronic Funds Transfer Act and this disclosure. A description of the transaction will appear on your statement.

Re-presented Check Transactions and Fees: You may authorize a merchant to electronically collect a fee associated with the re-presentment of a check that is returned due to insufficient or unavailable funds. The resulting fee transaction if debited as an EFT from a consumer account is covered by the Electronic Funds Transfer Act and this disclosure. When a merchant re-presents a check electronically, that transaction is not covered by the Electronic Funds Transfer Act or this disclosure. A description of the transaction will appear on your statement.

The following limitations may be applicable to your accounts, except as provided by law:

Liability for Unauthorized VISA Point of Sale Debit Card Transactions: Tell us, AT ONCE, if you believe your VISA point of sale debit card has been lost or stolen or of any unauthorized transactions. Your liability for unauthorized VISA point of sale debit card transactions that take place on the VISA system is Zero Dollars ($0.00.) We may require you to provide a written statement regarding claims of unauthorized VISA point of sale debit card transactions.

These provisions limiting your liability do not apply to VISA commercial credit cards, ATM transactions, or PIN transactions not processed by VISA; and apply only to cards issued in the United States. With respect to unauthorized transactions, these limits may be exceeded to the extent allowed under applicable law (see Liability for Unauthorized Transfers paragraph below) only if we determine that you were grossly negligent or fraudulent in the handling of your account or point of sale debit card. For specific restrictions, limitations, and other details see your Cardholder Agreement. To notify us of lost or stolen cards, or of unauthorized transactions, call or write to us at the telephone number or address set forth below. This will help prevent unauthorized access to your account and minimize any inconvenience.

VISA is a registered trademark of Visa International.

In addition to the limitations set forth above, the following limitations may be applicable to your accounts:

Liability for Unauthorized Transfers: Tell us AT ONCE if you believe your card, ATM PIN, POS card or PIN, Audio Response PIN, or online banking PIN has been lost or stolen or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit.) If you tell us within sixty (60) days after you receive a statement that shows any transfers that you did not make, you can lose no more than $50.00 if your card is lost or stolen and someone used your card without your permission. Also, if your statement shows transfers that you did not make, including those made by card code or other means, tell us at once. If you do not tell us within sixty (60) days after you receive the statement, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us on time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If you believe that your card or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call 763-753-3007, or write us at Village Bank, 3350 Bridge St. NW, P.O. Box 257, St. Francis, MN 55070. You should also call the number or write this address if you believe a transfer has been made using the information from your check without your permission.

Illegal Transactions: You may not use your ATM, POS, or Debit Card, or other access device for any illegal or unlawful transaction, and we may decline to authorize any transaction that we believe poses an undue risk of illegality or unlawfulness. Notwithstanding the foregoing, we may collect on any debt arising out of any illegal or unlawful transaction.

Business Days: For purposes of these electronic funds transfer disclosures, our business days are Monday through Friday. Holidays are not included.

Documentation:

Periodic Statement: You will get a monthly account statement from us, unless there are no transactions in a particular month. In any case you will get a statement at least quarterly. You will get a quarterly statement from us on your savings account if this is the only account you have and the only possible electronic transfer to or from the account is a preauthorized deposit.

Terminal Receipt: You can get a receipt at the time you make a transfer to or from your account using an ATM or a POS terminal. However, receipts for transaction of $15.00 or less may not always be available.

Direct Deposits: If you have arranged to have direct deposits made to your account at least once every sixty (60) days from the same person or company, you can find out if a deposit has been made using Tele Bank, Village Bank Online Banking, or call us at 763-398-8090.

Our Liability for Failure to Make Transfers: If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable for instance:

If, through no fault of ours, you do not have enough money in your account to make the transfer.
If the money in your account is subject to legal process or other claim restricting such transfer.
If the transfer would go over the credit limit on your overdraft line.
If the ATM where you are making the transfer does not have enough cash.
If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
If circumstances beyond our control (such as fire or flood) prevent the transaction, despite reasonable precautions that we have taken.
There may be other exceptions stated in our agreement with you.

In Case of Errors or Questions about Your Electronic Transfers: Telephone us at 763-753-3007, or write us at Village Bank, 3350 Bridge St. NW, P.O. Box 257, St. Francis, MN 55070 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

Tell us your name and account number (if any.)
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

If a notice of error involves an electronic fund transfer that occurred within thirty (30) days after the first deposit to the account was made, the error involves a new account. For errors involving new accounts, point of sale debit card transactions, or foreign-begun transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error.

We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for the copies of the documents that we used in our investigation.

If a notice of error involves unauthorized use of your point of sale debit card with the VISA logo when it is used as a VISA point of sale debit card, we will provide provisional credit within five (5) business days after you notify us instead of within ten (10) or twenty (20) business days. We may withhold providing this accelerated provisional credit, to the extent allowed under applicable law, if the circumstances or account history warrants the delay.

Confidentiality: We will disclose information to third parties about your account or the transfers you make:

Where it is necessary for completing transfers; or
To verify the existence and condition of your account upon the request of a third party, such as credit bureau or merchant; or
To comply with government agency or court orders; or
If you give us your written permission.

Personal Identification Number (PIN): The ATM PIN, POS PIN or Audio Response PIN is for security reasons. The numbers are confidential and should not be given to anyone else or listed on the card. You must keep your numbers safe. You agree not to give your ATM PIN, POS PIN or Audio Response PIN to anyone who cannot sign on your accounts.

Notices: All notices from us will be effective when we have mailed them or delivered them to your last known address on our records. Notices from you will be effective when we receive the notice at our telephone number or address shown in this Agreement. We may change the terms and conditions for any EFT service. We will mail notice to you at least twenty one (21) days before the effective date of any change, as required by law. Use of EFT service is governed by regulations and any future changes to those regulations.

Enforcement: If you or we bring legal action to enforce this Agreement or to collect amounts owing as a result of any Account transaction, the party who wins will receive reasonable attorneys’ fees and costs, including fees on any appeal, to the extent allowed by law.

Cancellation of ATM, POS and Audio Response Services: You agree that we may cancel this Agreement and your use of the ATM card, POS or Audio Response services, if:

You breach this or any other agreement with us;
We have reason to believe that there has been an unauthorized use of your ATM PIN, POS card or PIN or Audio Response PIN;
We notify you or any other person on your account that we have cancelled or will cancel this Agreement. You or any other person on your account can cancel this Agreement by notifying us in writing.

Service is cancelled the first business day after we receive your written notice. Cancelling this Agreement will not affect your or our rights and responsibilities under this Agreement for transactions begun before the agreement is cancelled.

Preauthorized Electronic Fund Transfers:

Stop Payment Rights If you have told us in advance to make regular electronic fund transfers out of your account(s), you can stop any of these payments. Here’s how: You must call us at the telephone number listed in this form, or write us at the address listed in this form, in time for us to receive your request three (3) business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after you call. If you don’t, your stop payment will not bind us after fourteen (14) days. We will charge you $25.00 for each stop payment order you give.

Notice of Varying Amounts If these regular payments may vary in amount, the person you’re going to pay will tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

Liability for Failure to Stop Payment of Preauthorized Transfers If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

Delay: There may be a delay between the time you make a deposit and when you can withdraw the money. You should review our Funds Availability Policy to find out when you can withdraw money that you deposit at ATMs.

Completion of Transactions: We refuse to complete a transaction:

If you do not have enough money in your account; or
If you would go over your credit limit; or
If it would lower your balance to less than the required balance; or
If it would require us to change the money that we hold for the account.

Lost or Stolen Card: If the card should be lost or stolen during non-banking hours you may contact the Instant Cash After Hours Line at #1-800-535-8440 to report and cancel your Instant Cash or Instant Cash and Check card.

Instant Cash & Check Cards – Foreign Currency Conversion Rate and International Transaction Fee:

Effective April 2, 2005, the exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date, plus a 1.0% International Transaction Fee.

The International Transaction Fee will be assessed on all transactions where the merchant country differs from the country of the card issuer. The converted transaction amount will be shown separately from the International Transaction Fee on your monthly account statement. This fee will be assessed on all international purchases, credit vouchers, and cash disbursements.

Other Minnesota Disclosures: ATM transactions are completed immediately with us. You cannot reverse a transfer of money through an ATM. Payment for goods or services by transfer of money through an ATM does not affect any of your rights, protections or liabilities under existing law concerning a cash or credit sale made by means other than through use of an ATM. We are liable for all unauthorized withdrawals at an ATM or a POS unless the unauthorized withdrawal was due to the loss or theft of the card, in which case you are liable, up to a maximum liability of $50, for those unauthorized withdrawals made before we are notified of the loss or theft. The limitation on liability is effective only if the card issuer is notified of unauthorized charges contained in a bill within sixty (60) days of receipt of the bill by the person in whose name the card is issued. An unauthorized withdrawal is a withdrawal by a person other than you who does not have actual, implied or apparent authority for such withdrawal, and from which withdrawal you receive no benefit.

You may bring a civil action against any person violating the consumer privacy and unauthorized withdrawal provisions of Minnesota law. In addition to actual damages or $500 (whichever is greater), you may recover punitive damages, plus court costs and reasonable attorneys’ fees incurred.

To protect the privacy of consumers using electronic financial terminals, including any supporting equipment, structures or systems, information received by or processed through such terminals, supporting equipment, structures or systems shall be treated and used only in accordance with applicable law relating to the dissemination and disclosure of such information. The person establishing and maintaining an electronic financial terminal, including any supporting equipment, structures or systems, shall take steps as are reasonably necessary to restrict disclosure of information to that necessary to complete the transaction and to safeguard any information received or obtained about a customer or his or her account from misuse by any person manning an electronic financial terminal, including any supporting equipment, structures, or systems.

ATM SAFETY TIPS

As issuers of Automated Teller Machine (ATM) access devices, we have provided for your information a list of safety precautions regarding the use of automated teller machines. Please read the following safety tips:

Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the automated teller machine is used after dark.
It is appropriate to politely ask someone who is uncomfortably close to you to step back before your complete your transaction.
Refrain from displaying your cash. Pocket it as soon as your transaction is completed. Count the cash in the safety of your car or home.
Consider using another automated teller machine or coming back later if you notice anything suspicious. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, pocket your ATM device and leave.
Go to the nearest public area where people are located if you are followed after making a transaction.
Report all crimes to law enforcement officials immediately.

Village Bank, 3350 Bridge St. NW P.O. Box 257, St. Francis, MN 55070

763-753-3007